Docue - Document Processing Delays – Incident details

All systems operational

Document Processing Delays

Resolved
Degraded performance
Started 9 months agoLasted 15 minutes

Affected

Docue

Degraded performance from 1:33 PM to 1:47 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. We also identified the root cause and are working to ensure it does not happen again in the future.

  • Identified
    UTC
    Identified

    We have increased the number of workers to process the delayed jobs. The documents should be completed shortly.

  • Investigating
    UTC
    Investigating

    We have a temporary delay in document finalization and signature handling due to a surge in background task processing. We are investigating the root cause.