Docue - Notice history

The issues were limited to a small number of users, and no new occurrences have happened. We are still monitoring the situation.

The issue has been resolved at our service provider's end, and the situation is gradually returning to normal. However, document completion and signatures may still experience delays until the queue is fully processed.

Our signing service provider is experiencing ongoing connectivity issues with their cloud provider, which leads to instabilities in our signature completion and document creation processes. This may also cause overall slowness.

Our service provider has implemented a fix and we are monitoring

The fix seems to be working and we have not seen any new errors.

We've applied the fix and are actively monitoring the situation to ensure everything is working as expected.

We have identified the potential root cause, and we are preparing a fix. The issue is still limited to a very small percentage of users, and retrying usually works.

We are still investigating the root cause. If you encounter any issues, please try again.

We are monitoring the system and everything works normally.

All systems working again

Systems are partially recovering