Docue Status - Incident history https://status.docue.com Docue Wed, 24 Jun 2026 08:00:42 +0000 Search indexing & email notification delays Type: Incident Duration: 2 hours and 59 minutes Affected Components: Docue Jun 24, 08:00:42 GMT+0 - Identified - We are experiencing temporary degradation in search functionality and delayed email notifications due to a surge in background tasks. The issue has been identified, and we expect normal performance to resume shortly. Jun 24, 10:59:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 59 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>08:00:42</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing temporary degradation in search functionality and delayed email notifications due to a surge in background tasks. The issue has been identified, and we expect normal performance to resume shortly..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>10:59:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 24 Jun 2026 08:00:42 +0000 https://status.docue.com/incident/cmqrvofaz06g22or4a248kr0r https://status.docue.com/incident/cmqrvofaz06g22or4a248kr0r Scheduled Maintenance Type: Maintenance Duration: 2 hours and 11 minutes Affected Components: Embeddable Builder, Docue May 26, 18:00:00 GMT+0 - Identified - We are conducting scheduled maintenance, which may result in minor service disruptions. May 26, 18:00:01 GMT+0 - Identified - Maintenance is now in progress May 26, 20:10:41 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 hours and 11 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are conducting scheduled maintenance, which may result in minor service disruptions..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>20:10:41</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 26 May 2026 18:00:00 +0000 https://status.docue.com/maintenance/cmp0vzrg804x9ne8csuzujztf https://status.docue.com/maintenance/cmp0vzrg804x9ne8csuzujztf Major outage Type: Incident Duration: 3 hours and 58 minutes Affected Components: Embeddable Builder, Docue Nov 18, 14:29:32 GMT+0 - Identified - Our service provider is still working on restoring affected services. Nov 18, 15:03:54 GMT+0 - Monitoring - Our system provider has implemented a fix, and everything is working again. Nov 18, 15:28:19 GMT+0 - Resolved - This incident has been resolved. Nov 18, 11:30:00 GMT+0 - Identified - Our hosting provider is experiencing world wide technical issues. The issue is being investigated and will be resolved as soon as possible. Apologies for the inconvenience. Type: Incident

Duration: 3 hours and 58 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:29:32</var> GMT+0</small><br><strong>Identified</strong> - Our service provider is still working on restoring affected services..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>15:03:54</var> GMT+0</small><br><strong>Monitoring</strong> - Our system provider has implemented a fix, and everything is working again..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>15:28:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Identified</strong> - Our hosting provider is experiencing world wide technical issues. The issue is being investigated and will be resolved as soon as possible. Apologies for the inconvenience..</p> ]]> Tue, 18 Nov 2025 11:30:00 +0000 https://status.docue.com/incident/cmi4jpdsy0011i2p4kwgwyi7x https://status.docue.com/incident/cmi4jpdsy0011i2p4kwgwyi7x Scheduled Maintenance Type: Maintenance Duration: 1 hour and 57 minutes Affected Components: Embeddable Builder, Docue Nov 17, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 17, 19:57:29 GMT+0 - Completed - Maintenance has completed successfully. Nov 17, 18:00:00 GMT+0 - Identified - We will be performing scheduled maintenance. While we do not anticipate major disruptions, some features may experience intermittent issues during this time. Type: Maintenance

Duration: 1 hour and 57 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>19:57:29</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance. While we do not anticipate major disruptions, some features may experience intermittent issues during this time..</p> ]]> Mon, 17 Nov 2025 18:00:00 +0000 https://status.docue.com/maintenance/cmhk5lcx400284nnq42i6icik https://status.docue.com/maintenance/cmhk5lcx400284nnq42i6icik Document Processing Delays Type: Incident Duration: 15 minutes Affected Components: Docue Oct 23, 13:33:06 GMT+0 - Investigating - We have a temporary delay in document finalization and signature handling due to a surge in background task processing. We are investigating the root cause. Oct 23, 13:41:26 GMT+0 - Identified - We have increased the number of workers to process the delayed jobs. The documents should be completed shortly. Oct 23, 13:47:39 GMT+0 - Resolved - This incident has been resolved. We also identified the root cause and are working to ensure it does not happen again in the future. Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>13:33:06</var> GMT+0</small><br><strong>Investigating</strong> - We have a temporary delay in document finalization and signature handling due to a surge in background task processing. We are investigating the root cause..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>13:41:26</var> GMT+0</small><br><strong>Identified</strong> - We have increased the number of workers to process the delayed jobs. The documents should be completed shortly..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>13:47:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We also identified the root cause and are working to ensure it does not happen again in the future..</p> ]]> Thu, 23 Oct 2025 13:33:06 +0000 https://status.docue.com/incident/cmh3gpu3z00r610hc8wnu7asy https://status.docue.com/incident/cmh3gpu3z00r610hc8wnu7asy Service Disruption Affecting Forms Type: Incident Duration: 3 hours and 50 minutes Affected Components: Embeddable Builder, Docue Oct 20, 07:00:00 GMT+0 - Identified - Due to an outage from a third-party service, you may experience errors or intermittent failures when using our contact forms. We are monitoring the provider's status and apologize for the inconvenience. Oct 20, 09:33:29 GMT+0 - Monitoring - A major AWS outage affected our services as well. Services are recovering on the AWS side, and we are also seeing improved functionality on our end. We will continue to monitor the situation. Oct 20, 10:50:26 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 50 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Due to an outage from a third-party service, you may experience errors or intermittent failures when using our contact forms. We are monitoring the provider's status and apologize for the inconvenience..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:33:29</var> GMT+0</small><br><strong>Monitoring</strong> - A major AWS outage affected our services as well. Services are recovering on the AWS side, and we are also seeing improved functionality on our end. We will continue to monitor the situation..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:50:26</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 07:00:00 +0000 https://status.docue.com/incident/cmgytvqyt00wb656ghb08r1l7 https://status.docue.com/incident/cmgytvqyt00wb656ghb08r1l7 Search indexing delayed Type: Incident Duration: 2 hours and 20 minutes Affected Components: Docue Jun 19, 08:03:37 GMT+0 - Investigating - We are currently investigating an incident related to search indexing. It causes newly created documents and users to not show up in search results. Jun 19, 09:25:02 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 19, 10:24:06 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 20 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>08:03:37</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident related to search indexing. It causes newly created documents and users to not show up in search results..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>09:25:02</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 19</var>, <var data-var='time'>10:24:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 19 Jun 2025 08:03:37 +0000 https://status.docue.com/incident/cmc33grbl000ee0z40iymbqp7 https://status.docue.com/incident/cmc33grbl000ee0z40iymbqp7 Search indexing delayed Type: Incident Duration: 17 hours and 2 minutes Affected Components: Docue Jun 18, 06:54:11 GMT+0 - Monitoring - The problem has been fixed, and we are monitoring the situation. It takes up to 30 minutes to process all the items in the queue and to make them appear in the search properly. Jun 18, 07:02:19 GMT+0 - Resolved - This incident has been resolved. Jun 17, 14:00:00 GMT+0 - Investigating - We are currently investigating incident related to search indexing. It may block newly added documents to appear in the search within the app. Type: Incident

Duration: 17 hours and 2 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>06:54:11</var> GMT+0</small><br><strong>Monitoring</strong> - The problem has been fixed, and we are monitoring the situation. It takes up to 30 minutes to process all the items in the queue and to make them appear in the search properly..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>07:02:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating incident related to search indexing. It may block newly added documents to appear in the search within the app..</p> ]]> Tue, 17 Jun 2025 14:00:00 +0000 https://status.docue.com/incident/cmc1hal1500409fl0j89cj7yj https://status.docue.com/incident/cmc1hal1500409fl0j89cj7yj Sub-folders cannot be opened Type: Incident Duration: 57 minutes Affected Components: Docue May 28, 08:36:48 GMT+0 - Identified - We have found a fix for this, and we are releasing an updated version soon. May 28, 09:01:31 GMT+0 - Resolved - This incident has been resolved. May 28, 08:08:52 GMT+0 - Investigating - We are currently investigating this incident. As a workaround, please refresh the page after attempting to open the folder, and it should display the correct folder. May 28, 08:49:24 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 28, 08:04:56 GMT+0 - Investigating - We are currently investigating this incident regarding opening a sub-folder. Type: Incident

Duration: 57 minutes

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>08:36:48</var> GMT+0</small><br><strong>Identified</strong> - We have found a fix for this, and we are releasing an updated version soon..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>09:01:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>08:08:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. As a workaround, please refresh the page after attempting to open the folder, and it should display the correct folder..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>08:49:24</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>08:04:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident regarding opening a sub-folder..</p> ]]> Wed, 28 May 2025 08:04:56 +0000 https://status.docue.com/incident/cmb7ntqaf0004gdruj83u392i https://status.docue.com/incident/cmb7ntqaf0004gdruj83u392i Document Processing Delays Type: Incident Duration: 1 hour and 48 minutes Affected Components: Docue May 14, 14:44:13 GMT+0 - Resolved - This incident has been resolved. May 14, 12:56:12 GMT+0 - Identified - We have a temporary delay in document finalization and signature handling due to a surge in background task processing following recent service changes. The issue has been identified, and we've increased allocated resources. Type: Incident

Duration: 1 hour and 48 minutes

Affected Components:

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>14:44:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>12:56:12</var> GMT+0</small><br><strong>Identified</strong> - We have a temporary delay in document finalization and signature handling due to a surge in background task processing following recent service changes. The issue has been identified, and we've increased allocated resources..</p> ]]> Wed, 14 May 2025 12:56:12 +0000 https://status.docue.com/incident/cmany2djd0002e6arypzi49wn https://status.docue.com/incident/cmany2djd0002e6arypzi49wn Duplicate document completion notifications Type: Incident Duration: 1 day, 2 hours and 28 minutes Affected Components: Docue May 14, 10:52:40 GMT+0 - Identified - We have identified the issue and we are working on a resolution. May 14, 12:19:22 GMT+0 - Monitoring - The issue has been resolved. We are continuing to monitor for any further issues. May 14, 07:56:08 GMT+0 - Investigating - We've received reports of users receiving SMS & email notifications twice for completed documents. May 15, 10:23:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 2 hours and 28 minutes

Affected Components:

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>10:52:40</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and we are working on a resolution..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>12:19:22</var> GMT+0</small><br><strong>Monitoring</strong> - The issue has been resolved. We are continuing to monitor for any further issues..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>07:56:08</var> GMT+0</small><br><strong>Investigating</strong> - We've received reports of users receiving SMS & email notifications twice for completed documents..</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>10:23:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 14 May 2025 07:56:08 +0000 https://status.docue.com/incident/cmannchc700431tadsy8ivbza https://status.docue.com/incident/cmannchc700431tadsy8ivbza Duplicate document completion notifications Type: Incident Duration: 8 hours and 47 minutes Affected Components: Docue Apr 16, 10:55:43 GMT+0 - Investigating - We've received reports of users receiving SMS & email notifications twice for completed documents. Apr 16, 12:50:12 GMT+0 - Monitoring - Issue is now resolved, but we are continuing to monitor the situation closely. Apr 16, 19:42:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours and 47 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>10:55:43</var> GMT+0</small><br><strong>Investigating</strong> - We've received reports of users receiving SMS & email notifications twice for completed documents..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>12:50:12</var> GMT+0</small><br><strong>Monitoring</strong> - Issue is now resolved, but we are continuing to monitor the situation closely..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>19:42:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 16 Apr 2025 10:55:43 +0000 https://status.docue.com/incident/cm9jtfl4i003poigktd6xz7zt https://status.docue.com/incident/cm9jtfl4i003poigktd6xz7zt Document Processing Delays Type: Incident Duration: 12 hours and 28 minutes Affected Components: Docue Apr 14, 12:31:58 GMT+0 - Identified - We have a temporary delay in document finalization and signature handling due to a surge in background task processing following recent service changes. The issue has been identified, and we've increased allocated resources. Apr 14, 12:44:26 GMT+0 - Resolved - The queue has been processed, and the system is operating normally. Type: Incident

Duration: 12 hours and 28 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>12:31:58</var> GMT+0</small><br><strong>Identified</strong> - We have a temporary delay in document finalization and signature handling due to a surge in background task processing following recent service changes. The issue has been identified, and we've increased allocated resources..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>12:44:26</var> GMT+0</small><br><strong>Resolved</strong> - The queue has been processed, and the system is operating normally..</p> ]]> Mon, 14 Apr 2025 12:31:58 +0000 https://status.docue.com/incident/cm9h1znze000upjbf6yk3y8o3 https://status.docue.com/incident/cm9h1znze000upjbf6yk3y8o3 Document Processing Delays Type: Incident Duration: 1 hour and 24 minutes Affected Components: Docue Feb 19, 09:10:53 GMT+0 - Monitoring - All of the delayed tasks have now been processed. We do not anticipate further delays and are continuing to monitor the situation closely. Feb 19, 10:11:58 GMT+0 - Resolved - This incident has been resolved. Feb 19, 08:47:40 GMT+0 - Identified - We experienced a temporary delay in document finalization and signature handling due to a surge in background task processing following recent service changes. The issue has been identified, and we've increased allocated resources. Normal operations should resume shortly. Type: Incident

Duration: 1 hour and 24 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>09:10:53</var> GMT+0</small><br><strong>Monitoring</strong> - All of the delayed tasks have now been processed. We do not anticipate further delays and are continuing to monitor the situation closely..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>10:11:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>08:47:40</var> GMT+0</small><br><strong>Identified</strong> - We experienced a temporary delay in document finalization and signature handling due to a surge in background task processing following recent service changes. The issue has been identified, and we've increased allocated resources. Normal operations should resume shortly..</p> ]]> Wed, 19 Feb 2025 08:47:40 +0000 https://status.docue.com/incident/cm7bo776s0002hy5wwhfx48e6 https://status.docue.com/incident/cm7bo776s0002hy5wwhfx48e6 Scheduled Maintenance Type: Maintenance Duration: 3 hours and 48 minutes Affected Components: Docue Nov 24, 18:00:00 GMT+0 - Identified - We will be performing scheduled maintenance. While we do not anticipate major disruptions, some features may experience intermittent issues during this time. Nov 24, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 24, 21:48:26 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 3 hours and 48 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance. While we do not anticipate major disruptions, some features may experience intermittent issues during this time..</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>21:48:26</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 24 Nov 2024 18:00:00 +0000 https://status.docue.com/maintenance/cm3t3qesg002dbi9oiphw6c5z https://status.docue.com/maintenance/cm3t3qesg002dbi9oiphw6c5z Scheduled Maintenance Type: Maintenance Duration: 1 hour and 58 minutes Affected Components: Docue Oct 19, 17:30:01 GMT+0 - Identified - Maintenance is now in progress Oct 19, 17:30:00 GMT+0 - Identified - We will be performing scheduled maintenance. While we do not anticipate major disruptions, some features may experience intermittent issues during this time. Oct 19, 19:27:55 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 58 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>17:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance. While we do not anticipate major disruptions, some features may experience intermittent issues during this time..</p> <p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>19:27:55</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 19 Oct 2024 17:30:00 +0000 https://status.docue.com/maintenance/cm2eu4fzr000foi0vqep2vpsy https://status.docue.com/maintenance/cm2eu4fzr000foi0vqep2vpsy Scheduled Maintenance Type: Maintenance Duration: 1 hour Affected Components: Docue Sep 28, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Sep 28, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 28, 19:00:00 GMT+0 - Identified - We will be performing scheduled maintenance. While we do not anticipate major disruptions, some features may experience intermittent issues during this time. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance. While we do not anticipate major disruptions, some features may experience intermittent issues during this time..</p> ]]> Sat, 28 Sep 2024 19:00:00 +0000 https://status.docue.com/maintenance/cm1g3076a001dj322v52oatqm https://status.docue.com/maintenance/cm1g3076a001dj322v52oatqm Overall instabilities Type: Incident Duration: 1 hour and 18 minutes Affected Components: Docue Apr 24, 12:29:31 GMT+0 - Resolved - This incident has been resolved. Apr 24, 11:11:51 GMT+0 - Investigating - The system currently has some instabilities, and we are investigating the matter Apr 24, 12:05:08 GMT+0 - Monitoring - The issues were limited to a small number of users, and no new occurrences have happened. We are still monitoring the situation. Type: Incident

Duration: 1 hour and 18 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>12:29:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>11:11:51</var> GMT+0</small><br><strong>Investigating</strong> - The system currently has some instabilities, and we are investigating the matter.</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>12:05:08</var> GMT+0</small><br><strong>Monitoring</strong> - The issues were limited to a small number of users, and no new occurrences have happened. We are still monitoring the situation..</p> ]]> Wed, 24 Apr 2024 11:11:51 +0000 https://status.docue.com/incident/clvdpt8cl165044bon56jtl6vkq https://status.docue.com/incident/clvdpt8cl165044bon56jtl6vkq Instabilities in document signing and creation Type: Incident Duration: 3 hours and 25 minutes Affected Components: Docue Apr 23, 14:47:56 GMT+0 - Monitoring - The issue has been resolved at our service provider's end, and the situation is gradually returning to normal. However, document completion and signatures may still experience delays until the queue is fully processed. Apr 23, 14:10:35 GMT+0 - Identified - Our signing service provider is experiencing ongoing connectivity issues with their cloud provider, which leads to instabilities in our signature completion and document creation processes. This may also cause overall slowness. Apr 23, 17:30:15 GMT+0 - Resolved - This incident has been resolved. Apr 23, 14:04:45 GMT+0 - Investigating - Type: Incident

Duration: 3 hours and 25 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>14:47:56</var> GMT+0</small><br><strong>Monitoring</strong> - The issue has been resolved at our service provider's end, and the situation is gradually returning to normal. However, document completion and signatures may still experience delays until the queue is fully processed..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>14:10:35</var> GMT+0</small><br><strong>Identified</strong> - Our signing service provider is experiencing ongoing connectivity issues with their cloud provider, which leads to instabilities in our signature completion and document creation processes. This may also cause overall slowness..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>17:30:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>14:04:45</var> GMT+0</small><br><strong>Investigating</strong> - .</p> ]]> Tue, 23 Apr 2024 14:04:45 +0000 https://status.docue.com/incident/clvcgjvnz102300baobu7zmtqpa https://status.docue.com/incident/clvcgjvnz102300baobu7zmtqpa Instabilities in document signing and creation Type: Incident Duration: 39 minutes Affected Components: Docue Apr 18, 11:39:54 GMT+0 - Resolved - This incident has been resolved. Apr 18, 11:15:42 GMT+0 - Monitoring - Our service provider has implemented a fix and we are monitoring Apr 18, 11:00:30 GMT+0 - Identified - Our signing service provider is experiencing ongoing issues with e-signing that require strong identification, affecting signing using Finnish bank credentials. This leads to instabilities in signature completion and document creation. Type: Incident

Duration: 39 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>11:39:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>11:15:42</var> GMT+0</small><br><strong>Monitoring</strong> - Our service provider has implemented a fix and we are monitoring.</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>11:00:30</var> GMT+0</small><br><strong>Identified</strong> - Our signing service provider is experiencing ongoing issues with e-signing that require strong identification, affecting signing using Finnish bank credentials. This leads to instabilities in signature completion and document creation..</p> ]]> Thu, 18 Apr 2024 11:00:30 +0000 https://status.docue.com/incident/clv54ril35107c1oqi35azs7k https://status.docue.com/incident/clv54ril35107c1oqi35azs7k Scheduled maintenance notice Type: Maintenance Duration: 5 hours and 40 minutes Affected Components: Docue Mar 27, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 28, 00:39:53 GMT+0 - Completed - Maintenance has completed successfully. Mar 27, 19:00:00 GMT+0 - Identified - We're upgrading our subscription management system to provide you with an enhanced user experience. During this upgrade process, workspaces may be temporarily put into read-only mode. If you encounter any errors during this maintenance window, please give it a minute or two and try again. Type: Maintenance

Duration: 5 hours and 40 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>00:39:53</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're upgrading our subscription management system to provide you with an enhanced user experience. During this upgrade process, workspaces may be temporarily put into read-only mode. If you encounter any errors during this maintenance window, please give it a minute or two and try again..</p> ]]> Wed, 27 Mar 2024 19:00:00 +0000 https://status.docue.com/maintenance/clu6vnhmi27639bioimhx2woix https://status.docue.com/maintenance/clu6vnhmi27639bioimhx2woix Electronic Signing Interruption Notice for Finland, Sunday, 17 Mar. 2024 Type: Maintenance Duration: 9 hours and 15 minutes Affected Components: Docue Mar 17, 02:00:00 GMT+0 - Identified - On Sunday, 17 Mar. 2024, from 6:00 to 15:15 Finnish time (04:00 - 13:15 CET), 3rd party maintenance work will temporarily interrupt electronic signing services for customers in Finland for the following banks: Aktia Pankki Oyj Bonum Pankki Oyj Handelsbanken (Suomi) Oma Säästöpankki Oyj POP Pankit Säästöpankit Säästöpankkien Keskuspankki Suomi Oyj We apologize for any inconvenience caused by the interruption. For more information, send email to [info@samlink.fi](mailto:info@samlink.fi). Mar 17, 11:15:00 GMT+0 - Completed - Maintenance has completed successfully Mar 17, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 9 hours and 15 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Sunday, 17 Mar. 2024, from 6:00 to 15:15 Finnish time (04:00 - 13:15 CET), 3rd party maintenance work will temporarily interrupt electronic signing services for customers in Finland for the following banks: Aktia Pankki Oyj Bonum Pankki Oyj Handelsbanken (Suomi) Oma Säästöpankki Oyj POP Pankit Säästöpankit Säästöpankkien Keskuspankki Suomi Oyj We apologize for any inconvenience caused by the interruption. For more information, send email to [info@samlink.fi](mailto:info@samlink.fi)..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>11:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 17 Mar 2024 02:00:00 +0000 https://status.docue.com/maintenance/cltpnn0tg452067b2n3pp2v0f24 https://status.docue.com/maintenance/cltpnn0tg452067b2n3pp2v0f24 Instability in document creation and finalisation Type: Incident Duration: 22 hours and 45 minutes Affected Components: Docue Mar 15, 07:49:17 GMT+0 - Resolved - The fix seems to be working and we have not seen any new errors. Mar 14, 22:40:05 GMT+0 - Monitoring - We've applied the fix and are actively monitoring the situation to ensure everything is working as expected. Mar 14, 09:04:11 GMT+0 - Investigating - Document creation and finalisation fails randomly for a small percentage of users. It is safe to try again in case of failure. We are currently investigating this issue. Mar 14, 13:26:58 GMT+0 - Identified - We have identified the potential root cause, and we are preparing a fix. The issue is still limited to a very small percentage of users, and retrying usually works. Mar 14, 09:46:41 GMT+0 - Investigating - We are still investigating the root cause. If you encounter any issues, please try again. Type: Incident

Duration: 22 hours and 45 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>07:49:17</var> GMT+0</small><br><strong>Resolved</strong> - The fix seems to be working and we have not seen any new errors..</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>22:40:05</var> GMT+0</small><br><strong>Monitoring</strong> - We've applied the fix and are actively monitoring the situation to ensure everything is working as expected..</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>09:04:11</var> GMT+0</small><br><strong>Investigating</strong> - Document creation and finalisation fails randomly for a small percentage of users. It is safe to try again in case of failure. We are currently investigating this issue..</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>13:26:58</var> GMT+0</small><br><strong>Identified</strong> - We have identified the potential root cause, and we are preparing a fix. The issue is still limited to a very small percentage of users, and retrying usually works..</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>09:46:41</var> GMT+0</small><br><strong>Investigating</strong> - We are still investigating the root cause. If you encounter any issues, please try again..</p> ]]> Thu, 14 Mar 2024 09:04:11 +0000 https://status.docue.com/incident/cltr073jm41461bhok9bbeqeui https://status.docue.com/incident/cltr073jm41461bhok9bbeqeui Docue's platform is unreachable Type: Incident Duration: 46 minutes Affected Components: Docue Mar 13, 08:19:17 GMT+0 - Monitoring - All systems working again Mar 13, 08:16:19 GMT+0 - Monitoring - Systems are partially recovering Mar 13, 08:13:41 GMT+0 - Investigating - We are currently investigating this incident. Mar 13, 09:00:01 GMT+0 - Resolved - We are monitoring the system and everything works normally. Type: Incident

Duration: 46 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>08:19:17</var> GMT+0</small><br><strong>Monitoring</strong> - All systems working again.</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>08:16:19</var> GMT+0</small><br><strong>Monitoring</strong> - Systems are partially recovering.</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>08:13:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Resolved</strong> - We are monitoring the system and everything works normally..</p> ]]> Wed, 13 Mar 2024 08:13:41 +0000 https://status.docue.com/incident/cltpiybv6329195b2n3zid061qw https://status.docue.com/incident/cltpiybv6329195b2n3zid061qw