Notice history

Jan 2024

Feb 2024

Mar 2024

Jan 2024

Feb 2024

Mar 2024

Completed
March 28, 2024 at 12:39 AM
Completed
March 28, 2024 at 12:39 AM
Maintenance has completed successfully.
In progress
March 27, 2024 at 7:00 PM
In progress
March 27, 2024 at 7:00 PM
Maintenance is now in progress
Planned
March 27, 2024 at 7:00 PM
Planned
March 27, 2024 at 7:00 PM
We're upgrading our subscription management system to provide you with an enhanced user experience. During this upgrade process, workspaces may be temporarily put into read-only mode. If you encounter any errors during this maintenance window, please give it a minute or two and try again.

Electronic Signing Interruption Notice for Finland, Sunday, 17 Mar. 2024

Completed
March 17, 2024 at 11:15 AM
Completed
March 17, 2024 at 11:15 AM
Maintenance has completed successfully
In progress
March 17, 2024 at 2:00 AM
In progress
March 17, 2024 at 2:00 AM
Maintenance is now in progress
Planned
March 17, 2024 at 2:00 AM
Planned
March 17, 2024 at 2:00 AM
On Sunday, 17 Mar. 2024, from 6:00 to 15:15 Finnish time (04:00 - 13:15 CET), 3rd party maintenance work will temporarily interrupt electronic signing services for customers in Finland for the following banks:

Aktia Pankki Oyj
Bonum Pankki Oyj
Handelsbanken (Suomi)
Oma Säästöpankki Oyj
POP Pankit
Säästöpankit
Säästöpankkien Keskuspankki Suomi Oyj

We apologize for any inconvenience caused by the interruption.
For more information, send email to info@samlink.fi.

Resolved
March 15, 2024 at 7:49 AM
Resolved
March 15, 2024 at 7:49 AM
The fix seems to be working and we have not seen any new errors.
Monitoring
March 14, 2024 at 10:40 PM
Monitoring
March 14, 2024 at 10:40 PM
We've applied the fix and are actively monitoring the situation to ensure everything is working as expected.
Identified
March 14, 2024 at 1:26 PM
Identified
March 14, 2024 at 1:26 PM
We have identified the potential root cause, and we are preparing a fix. The issue is still limited to a very small percentage of users, and retrying usually works.
Update
March 14, 2024 at 9:46 AM
Update
March 14, 2024 at 9:46 AM
We are still investigating the root cause. If you encounter any issues, please try again.
Investigating
March 14, 2024 at 9:04 AM
Investigating
March 14, 2024 at 9:04 AM
Document creation and finalisation fails randomly for a small percentage of users. It is safe to try again in case of failure. We are currently investigating this issue.

Resolved
March 13, 2024 at 9:00 AM
Resolved
March 13, 2024 at 9:00 AM
We are monitoring the system and everything works normally.
Update
March 13, 2024 at 8:19 AM
Update
March 13, 2024 at 8:19 AM
All systems working again
Monitoring
March 13, 2024 at 8:16 AM
Monitoring
March 13, 2024 at 8:16 AM
Systems are partially recovering
Investigating
March 13, 2024 at 8:13 AM
Investigating
March 13, 2024 at 8:13 AM
We are currently investigating this incident.

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Jan 2024 to Mar 2024

Docue - Notice history